Returns & Exchanges
We want you to be completely satisfied with your new Lilienthal Berlin timepiece, which is why we offer a 30-day return period for all unworn items in their original packaging. Whether you need a different style or a full refund, our hassle-free process ensures your experience remains as timeless as our watches.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Watch
Carefully place the product in its original Lilienthal Berlin box, ensuring all protective films and tags remain intact to qualify for a full refund.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your shipping parcel.
Drop Off and Track
Hand your package to the designated shipping carrier and keep your receipt; we will process your refund or exchange within 14 days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing