Frequently Asked Questions
Everything you need to know about our award-winning Berlin design and service.
Where are Lilienthal Berlin watches manufactured?
Our watches are designed in Berlin and 'Made in Germany.' we work with select partners in Pforzheim and across Germany to ensure the highest quality standards and craftsmanship.
What shipping methods do you offer and how long does it take?
We offer worldwide shipping primarily through DHL and FedEx. Orders within Germany typically arrive in 1-3 business days, while international shipping usually takes 5-10 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy. If you are not completely satisfied with your timepiece, you can return it in its original, unworn condition within 30 days of receipt for a full refund.
Do the watches come with a warranty?
Yes, every Lilienthal Berlin watch comes with a 24-month warranty from the date of purchase, covering any manufacturing defects or movement issues.
Are the watch straps interchangeable?
Most of our models feature a quick-release mechanism, allowing you to change straps in seconds without any tools to perfectly match your outfit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for flexible financing options.